Embroidery Software Support

All Pulse software support is handled through our innovative ticket system.  This ensures that every request is tracked, updated and assigned to the proper support representative.  

Pulse DG Software and Networking Support:

Monday through Friday: 9am - 8pm ET 

Through Pulse Software Support we can assist you with DG software issues and questions, problems with security devices and connection between the DG software and your embroidery machine. All Pulse software support requests must go through our ticket system.  Please do not call your sales rep, trainer or customer service representative, our ticket system will provide you with the fastest possible response time.

Request Software Support


Hardware and Equipment Support

Contact Hirsch Technical Support if you are looking for assistance with the below issues regarding equipment purchased from Hirsch Solutions. You will receive a response in approximately two (2) hours during normal business hours. 

  • Parts
  • Service/Repair
  • Upgrades/Updates (Including Machine Firmware and Machine Software)

Machine Phone Support: 800-394-4426
Monday through Friday: 8am - 7pm ET
Saturday: 10am - 6pm ET
Holidays (Except New Year's, Independence Day, Thanksgiving, and Christmas Day): 10am - 6pm ET

Request Technical Support

Did you know? Hirsch offers an annual phone support contract for our customers which entitles you to free priority phone support for one year on all equipment purchased from Hirsch plus 10% off any service call all for only $495.00!

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